Agent, Customer Service

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.
You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.
Why You’ll Love Working With Us    Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
Career Growth – Build your aviation career with the trusted airline of the Arctic
Total Rewards & Employee Benefits   We’re committed to offering a comprehensive benefits package that supports your health, security, and future.
Travel privileges with Canadian North after 6 months of continuous employment
Cargo shipping privileges (per company policy)
Opportunities for advancement within a trusted Canadian airline
About this position   The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger check ins, processing baggage, and assisting with general inquiries.
Pay Rate:  Starting at $21.50 per hour, in accordance with the UNIFOR Collective Agreement, or commensurate with experience.
Northern Living Allowance:  the successful candidate will also receive a Northern Living Allowance of $7.69 CAD per hour.
Language Premium:  Candidates who are fluently bilingual and able to serve our beneficiaries in their traditional Inuit languages receive a premium of $2.00 per hour.
Reporting to:  Regional Manager, YZF
Duties and Responsibilities   Interested candidates should be able to perform the following duties and responsibilities:
Process passengers;
Make reservations;
Compute fares;
Disseminate information;
Respond to travel agency inquiries;
Assist passengers with mobility and special needs;
Issue tickets and process sales reports for deposit;
Assemble, control and transmit reservations and passenger data;
Administer Staff Travel and employee travel both business and pleasure;
Maintain records as required;
Process claims for damaged or missing baggage;
Record flight arrival and departure times;
Conduct radio communications with the aircraft;
Assist the Cargo/Ramp Attendant if so required with the processing of carry-on baggage, placement of cones etc., would not be required to load plane;
Perform other duties and functions related to the foregoing;
Other duties as assigned.

Skills and Qualifications   Include, but not limited to, the following minimum skills and qualifications:
High school diploma or equivalent related experience;
One (1) year of previous experience
Possess a working knowledge of Sabre System;

Demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) with high typing accuracy;
Bilingual in English/French or English/Inuktut;
Possess a knowledge of passenger check-in and baggage handling;
Must be familiar with all aspects paperwork/documentation for all passenger service functions;
Must possess strong communication, and interpersonal skills;
Works well in team environment;
Experience in handling passengers with mobility needs;
Must be adept at handling multiple tasks, and prioritizing duties;
Willing to assist in all areas of passenger services;
Willing to work irregular hours of operation and shift work;
Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Accommodation During the Recruitment Process
Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all…