Field Service Technician at Ricoh

Take on a challenging role as a Field Service Technician with Ricoh, focused on repairing multifunctional office devices. You will ensure customer satisfaction while managing your territory and support needs.

Ricoh is looking for a proactive Senior Field Representative to engage with customers and maintain service quality for office equipment. Ideal candidates will have a solid background in servicing low-volume devices along with strong technical and communication skills. This role emphasizes accountability while meeting customers' equipment service needs and following up on their satisfaction.

Key Responsibilities:

• Conduct diagnostics and repairs on complex devices

• Manage customer relationships and territory effectively

• Drive revenue-generating leads and contract sales

• Maintain accurate parts inventory and administrative tasks

• Handle difficult customer interactions professionally

Requirements:

• Post-secondary education in a technical field

• Minimum 3 years supporting office equipment

• Industry certifications like CompTIA Net+ or A+ preferred

• Strong understanding of electro-mechanical devices

• Valid driver's license for extensive travel required

Utilize your skills to make a significant impact on customer service at Ricoh.
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