User support technician
Job in
Yellowknife, NT, Canada
Listed on 2026-02-22
Listing for:
Tamarack Computers
Full Time
position Listed on 2026-02-22
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
- Work Term:
Permanent - Work Language:
English - Hours:
30 hours per week - Education:
Bachelor's degree - Experience:
5 years or more Work setting - Computer hardware or software retailer/wholesaler
- Help desk
- Office building
- Private sector Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service Supervision
- 1 to 2 people Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- iOS
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Servers
- Desktop applications
- Word processing software
- Presentation software
- Communication software
- Image editing software
- Desktop publishing software
- Mac OS
- MS Active Directory
- MS Office
- MS Windows
- Share Point
- Spreadsheet
- Google Docs Type of experience
- Call centre Security and safety
- Bondable
- Basic security clearance
- Criminal record check Transportation/travel information
- Own transportation
- Own vehicle
- Vehicle supplied by employer
- Willing to travel
- Willing to travel regularly
- Valid driver's licence
- Travel expenses paid by employer
- Public transportation is available Work conditions and physical capabilities
- Work under pressure
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling Own tools/equipment
- Internet access
- Cellular phone Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty Employment terms options
- Day Health benefits
- Dental plan
- Disability benefits
- Health care plan Financial benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
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