Information Technology; IT) Coordinator

Job Description

Job Title:

Information Technology (IT) Coordinator

Reports To:

the Executive Directors’ Committee and the Designated Executive Director

Location:

Yellowknife, NT
Job Status:
Full Time

The Mackenzie Valley Land and Water Boards (MVLWB, WLWB, SLWB, and GLWB) are responsible for the fair, inclusive, and transparent management of land and water resources in the Mackenzie Valley, including the conservation, development, and use of resources and the management of waste. Their purpose is to protect the environment and support the social, economic, and cultural well-being of residents while ensuring resources provide the greatest benefit to the Mackenzie Valley and all Canadians.

The Mackenzie Valley Review Board is responsible for conducting environmental impact assessments of development proposals and ensuring potential environmental, social, economic, and cultural impacts are considered in decision-making.

Together, the Boards support responsible resource management, environmental protection, and sustainable development throughout the Mackenzie Valley.

The Information Technology (IT) Coordinator for the Mackenzie Valley Land and Water Board (MVLWB) and the Mackenzie Valley Review Board reports to the designated Executive Director and supports the organization’s IT needs. The responsibilities of this position include managing IT infrastructure across various platforms, overseeing and managing security threats and responses, troubleshooting day-to-day issues, leading discrete IT upgrades and projects, supporting the onboarding and offboarding process, overseeing and managing inventory, ensuring the effective operation of hardware, software, and network infrastructure, liaises with and manages IT vendors, and develops internal IT policies and procedures.

A key responsibility is ensuring data security, system reliability, and continuous improvement of IT services across the organization.

There may be other activities required of the employee in addition to those essential functions listed below.

• Maintain and monitor computer systems, servers, networks, and related infrastructure;
• Install, configure, and update hardware, software, and applications;
• Monitor system performance and ensure availability, reliability, and security of IT systems;
• Perform regular system maintenance, backups, and updates;
• Track and manage IT assets, including hardware and software inventory;
• Ensure data integrity and business continuity through backup and recovery processes; and
• Assist in planning and implementing system upgrades and improvements.

• Respond to staff IT-support requests in a timely and professional manner;
• Troubleshoot hardware, software, and network issues;
• Provide training and guidance to staff on IT systems and tools;
• Develop and maintain user documentation and support materials; and
• Assist staff with remote access, communication tools, and collaboration platforms.

• Implement and maintain IT security protocols and best practices;
• Monitor systems for security risks and respond to incidents as required;
• Manage user accounts, permissions, and access to systems and data;
• Ensure compliance with organizational IT policies and data protection requirements; and
• Assist in developing, updating, and implementing cybersecurity procedures and policies.

• Liaise with external IT service providers, vendors, and consultants;
• Coordinate contracted IT services, agreements, and monitor deliverables;
• Assist in procurement of IT equipment and services;
• Support…