General Manager

Regional General Manager

Location:

Yellowknife, NT
Type:
Full-Time (Permanent)
Compensation: $130,000+ (commensurate with experience)

• Provide strategic and operational leadership to all departments and employees.
• Establish and communicate organizational goals, objectives, and performance expectations.
• Recruit, develop, mentor, and retain qualified personnel.
• Foster a positive, professional, and safety-focused workplace culture.
• Promote employee engagement, accountability, and continuous improvement.

• Direct and oversee the day-to-day operations of the Company’s aviation activities.
• Ensure operational efficiency, service quality, and customer satisfaction.
• Monitor operational performance and implement initiatives to improve productivity and profitability.
• Coordinate resources, schedules, facilities, aircraft, and personnel to meet business objectives.

• Ensure the Company’s operations comply with all applicable federal, provincial, and local laws, regulations, and standards.
• Maintain compliance with Transport Canada regulations, Canadian Aviation Regulations (CARs), and all other applicable aviation requirements.
• Support and promote the Company’s Safety Management System (SMS) and safety culture.
• Ensure safety incidents, hazards, and compliance issues are appropriately addressed and reported.
• Participate in audits, inspections, and regulatory reviews as required.

• Develop, manage, and monitor operating budgets.
• Oversee revenue generation, expense control, and financial performance.
• Review financial reports and implement corrective measures where necessary.
• Identify opportunities for growth, efficiency, and cost savings.
• Support the achievement of revenue, profitability, and business development objectives.

• Maintain and develop relationships with customers, suppliers, regulators, airport authorities, strategic partners, and other stakeholders.
• Ensure high levels of customer service and client satisfaction.
• Represent the Company in business and industry-related activities and meetings.
• Manage customer concerns and service issues in a professional and timely manner.

• Identify and pursue opportunities to expand services, markets, and revenue streams.
• Contribute to strategic planning and long-term business growth initiatives.
• Assist in the development and implementation of marketing and customer retention strategies.
• Monitor industry trends, competitive activity, and market developments.

• Prepare and provide operational, financial, safety, and management reports as required.
• Maintain accurate records and ensure appropriate documentation practices are followed.
• Develop and implement policies, procedures, and standards consistent with Company objectives.
• Ensure confidentiality and security of Company information.

• Oversee the effective utilization and protection of Company assets, including aircraft, equipment, facilities, vehicles, and technology.
• Support maintenance planning and operational readiness in cooperation with maintenance and flight operations personnel.
• Ensure resources are allocated effectively to support operational requirements.

• Perform all duties honestly, diligently, competently, and in the best interests of the Company.
• Comply with all Company policies, procedures, and directives.
• Maintain professional conduct in all business dealings.
• Perform such additional duties and responsibilities as may reasonably be assigned from time to time by the Company and which are consistent with the nature and seniority of the position.

• Competitive wages and benefits package
• Relocation assistance negotiable based on experience
• Due to volume, only shortlisted candidates will be contacted
• Criminal record check and certified medical exam may be required