Retail Operations Supervisor

Responsibilities

• Lead by example, providing engaging customer service that consistently exceeds expectations.
• Supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, front office tasks, and weekly cash office administration and reporting.
• Act as keyholder and on‑duty leader, supporting programs and training throughout the store.
• Model and coach selling model behaviors, engage with customers, and motivate associates to do the same.
• Ensure a seamless customer experience using all available tools and techniques.
• Oversee inventory and merchandising standards, maintain customer‑ready sales floor daily, manage visual merchandising, promotional set‑ups, signage, and backroom tasks.
• Support training, development, and coaching of associates and participate in performance conversations to foster a high‑performance, sales‑focused culture.
• Facilitate clear and timely communication for associates, create and lead meetings, and address any issues promptly.
• Support health and safety policies, conduct inspections, and maintain a clean and safe environment.
• Perform front office tasks, including accurate and consistent weekly cash office administration and reporting.

• 3+ years of prior customer service experience in retail.
• 1‑2 years of supervisory experience with direct accountability for achieving sales and service targets.
• Strong prioritization, organization, and multi‑tasking skills in a fast‑paced setting.
• Strength and keen eye for visual merchandising.

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants; however a human reviewer makes all final decisions.

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value, and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.