Resident Care Support Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose summary:
Under the direction of the Bailey House Supervisor, the employee provides resident support services, on-site supervision, and security for The Salvation Army Bailey House

Provides resident support services while on shift by:

• Assisting residents with personal care concerns
• Providing residents with supplies as required
• Assisting residents with forms and requests as required
• Interacting and communicating positively with residents throughout the shift
• Assisting Caseworkers as required
• Check on clients to ensure personal safety
• Explaining/reinforcing information provided to clients in a consistent and professional manner
• Carefully assisting residents with their medication and documenting same
• Responding to medical emergencies within the facility
• Regularly reporting to case workers concerning resident behaviours
• Immediately reporting critical incidents to the on-call supervisor or the Bailey House Coordinator
• Daily follow up of resident chores to ensure completion
• Admitting and discharging residents according to the Policies and Procedures Manual
• Reporting AWOL or late residents as required according to Policies and Procedures manual
• Administers breathalyser and urinalysis tests as per the Drug Testing Policy and appropriately records results

Provides site management and security throughout the Shift by:

• Works wake shift during the night
• Assuring security of facility through monitoring cameras, locking appropriate doors, and using and monitoring the alarm system
• Ensuring resident's guests are signed in and out within curfew hours
• Monitoring resident's day plans
• Completing regular rounds and head counts to ensure that all residents are accounted for according to policy and procedure
• Completing room checks as per policy and procedure
• Complete building checks as per policy and procedure
• Monitoring security screens and responding as appropriate
• Completing room searches as directed by the Caseworkers or Bailey House Coordinator
• Ensuring that residents do not exceed their allowable limit of personal effects
• Itemizing and packing up clients' personal effects when they are removed from the facility
• Assisting with the general upkeep and maintenance of the Bailey House

Overnight staff need to respond to hourly radio checks

Respond to radio requests for assistance in other departments as appropriate

Provides administrative support while on shift by:

• Documentation and report writing
• General Reception duties including answering the telephone and relaying messages to clients and other departments as required
• Sending e-mail messages as required
• Completes records/forms such as:
  Client Medication;
  Incident reports;
  Occurrence Reports
• Completing filing duties, which includes preparing new files, archiving old files, retrieving archived files when there are returning clients
• Maintaining accurate client records Database entries - case notes, behaviour, medications, intakes, discharges, etc.
• Responding to requests from other departments within the NWT Resource Centre where feasible
• Attending all scheduled staff meetings
• Maintaining current understanding of policies and procedures
• Maintaining healthy working relationships with NWT Resource Centre staff, Bailey House staff, allied professionals, and other referral parties
• Relaying pertinent information related to client concerns,…