Support Worker, Community Support Services

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Job Description  Accountabilities  Provides program participants support services while on shift by:
Assisting program participants with personal care concerns
Providing program participants with supplies as required
Assisting program participants with forms and requests as required
Interacting and communicating positively with program participants throughout the shift
Assisting program participants and Caseworker with on the land activities as needed
Database entries – notes, behaviour, meds, intakes, discharges
Doing manual logbook entries for meds and other supports
Explaining/reinforcing information provided to program participants in a consistent and professional manner
Carefully assisting program participants with their medication and documenting same
Responding to medical emergencies within the facility
Regularly reporting to the THARP Caseworker or Supervisor concerning program participants behaviours
Immediately reporting critical incidents to the on-call supervisor or the THARP Supervisor
Daily follow up of program participant chores to ensure completion
Admitting and discharging program participants according to the Policies and Procedures, manual documentation and logbook
Providing site management and security throughout the shift by   Reporting any facility concerns to the THARP Supervisor or designate
Assuring security of facility through locking appropriate doors and monitoring program participants comings and goings
Completing room checks as part of the duty rounds
Assisting with room searches as directed by the Caseworker or THARP Supervisor
Ensuring that program participants do not exceed their allowable limit of personal effects
Assist as needed with packing of program participant belongings and ensuring rooms are ready and clean for new program participants (wash linens and towels; provide needed supplies)
Ensure facility is left generally clean and tidy for following shift
Provides administrative support while on shift by   Answering the telephone and relaying messages to program participants and other departments as required
Sending e-mail messages as required
Completes records such as:
Client Medication;
Incident Reports;
Case Notes, etc.
Completing filing duties as needed, which may include preparing new files, archiving old files, retrieving archived files when there are returning program participants, taking and retrieving files from 2nd floor of Resource Centre
Maintaining accurate program participant records
Attending all scheduled staff meetings
Maintaining current understanding of policies and procedures
Works wake shift during the night
Maintaining healthy working relationships with NWT Resource Centre & Bailey House staff, allied professionals and other referral representatives
Relaying pertinent information related to program participants concerns, operational issues, community issues, etc. promptly to appropriate personnel
Following formal lines of communication as identified by The Salvation Army organizational structure
Other duties as assigned by THARP Supervisor or designate
Responsible for utilizing the facility and its equipment in a safe and efficient manner by   Understanding and adhering to legal requirements
Implementing appropriate emergency procedures related to the facility and/or the program participants (i.e. CPR, fire evacuations, etc.)
Completing unusual occurrence documentation as required (when employee or client has an accident on site – report within 24 hours to The Salvation Army)
Identifying and reporting any…