Support Worker, Community Support Services

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Accountabilities:
Provides program participants support services while on shift by:

Assisting program participants with personal care concerns

Providing program participants with supplies as required

Assisting program participants with forms and requests as required

Interacting and communicating positively with program participants throughout the shift

Assisting program participants and Caseworker with on the land activities as needed

Database entries – notes, behaviour, meds, intakes, discharges

Doing manual logbook entries for meds and other supports

Explaining/reinforcing information provided to program participants in a consistent and professional manner

Carefully assisting program participants with their medication and documenting same

Responding to medical emergencies within the facility

Regularly reporting to the THARP Caseworker or Supervisor concerning program participants behaviours

Immediately reporting critical incidents to the on-call supervisor or the THARP Supervisor

Daily follow up of program participant chores to ensure completion

Admitting and discharging program participants according to the Policies and Procedures, manual documentation and logbook

Provides site management and security throughout the shift by:

Reporting any facility concerns to the THARP Supervisor or designate

Assuring security of facility through locking appropriate doors and monitoring program participants comings and goings

Completing room checks as part of the duty rounds

Assisting with room searches as directed by the Caseworker or THARP Supervisor

Ensuring that program participants do not exceed their allowable limit of personal effects

Assist as needed with packing of program participant belongings and ensuring rooms are ready and clean for new program participants (wash linens and towels; provide needed supplies)

Ensure facility is left generally clean and tidy for following shift

Provides administrative support while on shift by_:_

Answering the telephone and relaying messages to program participants and other departments as required

Sending e-mail messages as required

Completes records such as:
Client Medication;
Incident Reports;
Case Notes, etc.

Completing filing duties as needed, which may include preparing new files, archiving old files, retrieving archived files when there are returning program participants, taking and retrieving files from 2nd floor of Resource Centre

Maintaining accurate program participant records

Attending all scheduled staff meetings

Maintaining current understanding of policies and procedures

Works wake shift during the night

Maintaining healthy working relationships with NWT Resource Centre & Bailey House staff, allied professionals and other referral representatives

Relaying pertinent information related to program participants concerns, operational issues, community issues, etc. promptly to appropriate personnel

Following formal lines of communication as identified by The Salvation Army organizational structure

Other duties as assigned by THARP Supervisor or designate

Responsible for utilizing the facility and its equipment in a safe and efficient manner by:

Understanding and adhering to legal requirements

Implementing appropriate emergency procedures related to the facility and/or the program participants (i.e. CPR, fire evacuations, etc.)

Completing unusual occurrence…