Dispatcher & Officer Administrator

Transdev Canada is hiring a Dispatcher & Office Administrator for our Yellowknife location.

At Transdev, our values Care, Share, Dare, Deliver guide everything we do. As a Dispatcher & Office Administrator
, you will play an important role in supporting the day-to-day operations of our transit services and helping ensure our services run smoothly.

This position follows a split shift during school days: 7:00 AM-11:00 AM and 2:00 PM-6:00 PM.

When school is not in session, including school breaks, the schedule will typically be 8 hours per day, Monday to Friday.

• Answer incoming calls and provide clear, accurate information to customers regarding schedules, routes, and services.
• Dispatch YATS drivers and vehicles efficiently to meet daily service requirements and maintain on-time performance.
• Prepare and maintain daily and weekly driver schedules based on operational requirements.
• Monitor driver attendance, availability, shift coverage, and daily assignments, and arrange coverage when required.
• Monitor drivers and vehicles throughout the day to ensure scheduled services are being completed as planned.
• Monitor real-time vehicle locations and communicate with drivers regarding delays, route changes, breakdowns, weather conditions, or other operational issues.
• Maintain regular communication with drivers and provide clear instructions and updates throughout their shifts.
• Coordinate with schools, school boards, the City, clients, and other partners to ensure smooth service delivery and timely communication.
• Assist with school bus routes, driver assignments, student transportation updates, and other school transportation requirements.
• Respond to service disruptions, missed trips, driver absences, and other operational issues and elevate concerns to management when required.
• Support day-to-day office administration, including emails, phone calls, filing, documentation, and maintaining accurate operational records.
• Maintain accurate records of trips, driver assignments, incidents, customer concerns, and dispatch communications.
• Assist management with tracking driver hours, attendance, overtime, and other information required for payroll and operational reporting.
• Provide coaching and guidance to drivers regarding customer service, operational expectations, safety requirements, and company procedures.
• Assist with incident and customer complaint documentation and ensure concerns are communicated to management promptly.
• Prepare operational and performance reports to support management and continuous improvement.
• Work closely with management and other team members to improve scheduling, routing, dispatch processes, and overall service efficiency.
• Follow all Transdev standards, policies, and procedures while maintaining a professional, respectful, and safety-focused workplace.
• Perform other related administrative and operational duties as assigned.

• Minimum 2-3 years of experience in administrative support, dispatch, scheduling, or a related operational role, ideally within transportation, logistics, or customer service.
• Strong organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, with a professional, courteous, and customer-focused approach.
• Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook, with the ability to quickly learn new software and dispatch systems.
• Strong attention to detail and accuracy in documentation, data entry, scheduling, and record keeping.
• Proven ability to work independently while also contributing effectively as part of a team.
• Strong problem-solving and decision-making skills, with the ability to remain calm and composed under pressure.
• Familiarity with Yellowknife's geography and local transportation routes is considered an asset.
• Demonstrated commitment to quality customer service, confidentiality, and professionalism.
• Previous experience working in a transportation or transit environment is considered an asset.

• Competitive salary of $55,000 annually.
• A dynamic and supportive work environment.
• The opportunity to make a positive social impact by supporting sustainable mobility solutions.
• The opportunity to work for a global organization committed to diversity, inclusion, and employee development.
• Opportunities for career growth and advancement across Transdev's North American operations.

• This is a full-time position based in Yellowknife, Northwest Territories.
• The…