Member Service Specialist ; Yelm

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!

Applicants are encouraged to apply by January 7, 2026. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work :
Yelm Branch
1105 W Yelm Ave, Yelm, Washington 98597 ( Branches )

Pay Range: The target hourly pay range for this position is $19.73 – $24.66. The full hourly pay range is $19.73 – $29.59.

• We provide an additional $2.00 per hour bilingual differential for those employees who can support our members’ financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

This position delivers exceptional member service by meeting members’ needs through our sales and service culture. Actively recommends products and services to help members build valued financial relationships. Performs a variety of tasks including processing transactions, resolve member concerns, follow proper procedures to minimize errors, reduce fraud, and promote the credit union philosophy of “people helping people” and objectives. May assist with staffing coverage atvarious branch locations and departments to support operational needs and ensure continuity ofservice.

Approaches, welcomes, and engages all visitors who come into the branch. Manages the traffic flow of members with a sense of urgency to provide minimal wait times.

Identifies, refers or originates all products and services offered by the credit union.

• Receives, processes, and posts member financial transactions, including deposits, withdrawals, transfers, and loan payments in an accurate and efficient manner. Maintains accurate records of all transactions.
• Processes cash orders with management oversight, completes wire transactions, and check 21.
• Responds and resolves members’ requests, concerns, and complaints, and/or directs the member to the proper person/department for assistance.
• Balances cash drawer and daily transactions. Balances vault and cash dispensers when necessary.
• Assists management with certifications, key assignments, and balancing the vault.
• Records detailed notes to document member interactions, complex situations, and transactions to minimize lapses in employee communication or member service.
• Understands and complies with federal and state regulations relating to financial products and services as well as policies and procedures and regulations pertaining to the Bank Secrecy Act (BSA).
• Takes a proactive approach to learning new credit union systems and processes.
• Maintains a professional image and engages as a positive team member.
• Completes all required training. Follows all security procedures and processes, including but not limited to, BSA regulations, including completing CTR and SAR reports when applicable.
• All other duties as assigned.

Monday
- Friday: 8:45am – 5:45pm and rotating Saturdays: 9:15am – 1:45pm. Full-time 40 Hours a week. Saturday shifts will be worked at our Yelm Safeway location.

• A minimum of one (1) year of experience interaction with customers and cash handling or an equivalent role or work experience.

• Experience in financial services industry is preferred.

• Ability to perform in an environment with frequent changes and competing demands.
• Open to…