Patient Administrator

Full Time | 4 Days per Week | 8:00am - 6:00pm
Weekend flexibility required on a rotational basis

We are looking for a friendly, organised and proactive Patient Administrator to join our Endoscopy team at our Yeovil unit. This is a fantastic opportunity to play a key role in delivering an exceptional patient experience, supporting patients throughout their diagnostic journey while working alongside a dedicated clinical team in a fast-paced healthcare environment.

• Providing a professional, welcoming first point of contact for patients, ensuring a positive experience from arrival through to departure.
• Managing telephone and face-to-face enquiries efficiently, responding to patient and stakeholder queries in a timely manner.
• Scheduling clinically validated appointments in line with clinical priorities and service requirements.
• Processing and distributing patient reports and diagnostic information accurately and within agreed service standards.
• Supporting the management team with administrative tasks, including month-end activities and reporting requirements.
• Ensuring patient invoicing is completed accurately, payments are processed promptly, and records are maintained in line with company procedures.

We're looking for someone who is passionate about delivering excellent customer service and thrives in a busy, patient-focused environment.

You will have:

• Previous experience in an administrative, customer service or healthcare setting.
• Strong IT skills, including confidence using Microsoft Office and other electronic systems.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with great attention to detail.
• The ability to work independently whilst also contributing positively to a wider team.

In return, you'll join a supportive team where your contribution directly impacts patient care and the smooth running of our endoscopy service.

We offer permanent employees a fantastic benefits package, accessible through our mobile-enabled rewards platform,
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In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Sick pay for peace of mind
  , so you can rest and recover without financial worry
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition
  , with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on our healthcare services
• Smart tech, Cycle to Work, and thousands of discounts and cashback options
• For eligible
  * roles - an additional payment of £10 per hour
  , up to £50 per day
  , for each weekend day worked - paid monthly in arrears
• Paid-for professional memberships and more!

Supporting our people’s happiness at work is a top priority. That means offering meaningful opportunities for personal and professional growth, with an innovative approach to development that helps you be the best version of yourself and build a real career pathway.

* This includes colleagues delivering face to face patient care in the Targeted Lung Health Check mobile units, Endoscopy, AAA Screening, Breast Screening, PET-CT, Audiology, Mobiles, Imaging Centres and CDC’s. Note that this payment is not applicable to clinical staff working within the Echocardiography division, or Diabetic Eye Screening. The Weekend Payment does not apply to those on a flexible working agreement and part time workers that…