Availability Officer

Morson Talent currently have an opportunity available for an Availability Officer to work on the behalf of one of our prestigious Aerospace clients in Yeovil, Somerset.

You will be responsible for delivering a full range of responsive, customer focused goods and services which:

• Existing customers recognise as excellent and therefore wish to deal with us over a widening range of support services as their preferred supplier
• For potential customers will be a positive discriminator in procurement decisions relating to our products.
• Providing turnover and growth as a result of excellent performance, through innovation of products, business processes and people.

To create a Customer Support capability which:

• Is dedicated to customer satisfaction at all levels.
• Is committed to continuous performance improvement at all levels.
• Has developed an effective, responsible customer support organisation, perceived as excellent by our customers.

• The Availability Officers’ role is significantly important in delivering and managing the Material Service element of an IOS, traditional order book or article availability contract.
• Both types of contracts are normally high value and a high percentage of the contract value relates to the Material Service element which directly relates to the process that will be supported by the SLICT Availability Officer.
• It is therefore vital that this role is executed to the highest level of personal performance and is Customer service delivery focused.
• Direct line reporting will be to the Availability Manager for IOS contracts or SLICT Team Leader for Milex contracts.
• As IOS contract provides an output performance based service to the UK MoD for through life of the platform normally contracted in price periods determined by the customer project team.
• A traditional order book contract may have elements of article availability. TAT measure and in some cases a hybrid IOS arrangement and the contracting period can differ from customer to customer.
• This role is uniquely placed to deliver the contracted material service element to the customer whilst achieving cost savings and therefore maximising profit margins.
• The role will necessitate engaging with both internal stakeholders and organisations to ensure timely delivery of the contracted service and outputs.
• Develop and maintain the customer relationships required to support the delivery of the contract, ensuring a close liaison is established with representatives within the customer domain.

• The Availability Officer will form part of the Availability team.
• Develop an efficient and effective relationship with the core MS organisation to ensure the present and future supply requirements are met.
• When material supply issues are encountered, ensure that you take ownership of the problem and drive all areas of the business to a satisfactory solution.
• All employees must operate in a safe working environment. This will be done by ensuring that the necessary H&S processes and procedures are adhered to whether they are internal or customer requirements.
• Attend and input into regular personnel and departmental reviews, support by the formal company annual individual review process.
• You will identify that the correct resources to carry out the tasks are available and appropriate. Any capacity and capability issues that impact on your ability to discharge specific projects or work packages will be identified and referred to your line manager in a timely and effective manner.

• The success of any programme will be measured via formal KPIs or alternative measurement criteria defined by the contract. All contractual reporting must be completed accurately and to deadline.
• Monitor customer dependencies and…