Retail Customer Advisor

Retail Customer Advisor

Location: Unit 9, The Quedam Centre, Vicarage Walk, Yeovil, United Kingdom, BA20 1EU

Salary: £13.72 per hour + an on-target bonus of 15%, paid monthly based on store performance

Working Hours: 12 hours across 2 to 3 days per week, including weekends.

• Customer Engagement:
  Enhance the customer journey through meaningful interactions that leave customers positive and valued.
• Service Excellence:
  Create exceptional experiences by tailoring and promoting innovative products and services.
• Performance Enhancement:
  Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalized solutions for customers with general mobile or network-related enquiries, ensuring prompt resolution.

We look for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

• Customer Focus:
  Strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team
  
  Collaboration:
  
  Ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving:
  Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided, so no prior knowledge of our products is required. Ambition and the drive to learn matter most.

Great pay, bonus, up to 31 days off plus 2 bank holidays. Benefits include discounts, vouchers, a pension plan, and learning & development tools.

We believe everyone should have the opportunity to interview for a role that matches their skills. Reasonable adjustments are available for the interview process. If you require adjustments such as extended time, breaks in online assessments, a sign language interpreter, or assistive technology, please contact your recruiter or email  for guidance.