Customer Service Representative

Customer Service Representative

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Join the I-Zone Team at Yeovil College and play a vital role in shaping the student experience. We are looking for an organised, enthusiastic, and customer-focused individual to provide exceptional support to students and stakeholders in a fast-paced, rewarding environment where every day brings something different.

As a key member of the team, you will support learners throughout their journey, processing applications and enrolments, maintaining accurate student records, timetables and registers, and acting as a welcoming first point of contact. You will also help students access funding and bursary support, working closely with curriculum departments to ensure every learner receives the guidance they need to succeed. If you're passionate about supporting students and delivering excellent service, this could be the perfect opportunity for you!

What we’re looking for:

Experience of maintaining data in complex systems and being able to effectively access and use that data

Level 3 Customer Service or Business Administration qualification or substantial experience and a willingness to work towards a qualification.

Customer service – ability to demonstrate a ‘can do’ attitude

Ability to always present a professional image.

Accurate data entry skills.

What We Offer:

Actual Salary: £26,129

Full-time position, 37 hours per week all year round

30 days holiday (plus Christmas closure & bank holidays)

Generous pension scheme of 16.1% employer contributions

Staff discount scheme with high street and online retailers

Opportunities for professional development and career growth

Employee assistance programme

Free onsite gym

Subsidised catering facilities

Cycle to work scheme

Access to free staff parking

Don't miss out!

Join Yeovil College and make a real difference in the lives of students as they embark on their educational journeys. Apply now to become a part of our dedicated team!

We reserve the right to close this vacancy early if we receive sufficient applications. If you’re excited about this opportunity, submit your application as soon as possible!

Safeguarding Statement

Yeovil College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

Potential applicants should be aware that all successful applicants will need to agree to an enhanced DBS check including child and if required adult barred list checks.

Yeovil College uses a third party registered body called uCheck to complete DBS checks on our behalf. Your data is handled according to the DBS Code of Practice which is available from the DBS website.

DBS checks are only one of several methods used to assess candidates’ suitability to work with children and young adults