Team Member, Customer Service​/HelpDesk

We have a permanent Team Member opportunity available on the two week pattern listed below. This role offers 21.5 hours per week with additional shifts available to cover leave, school holiday peaks etc.

Wk1 - Thursday 10am – 4.15pm, Friday 10am – 4.15pm, Saturday 10am – 3pm, Sunday 10am – 3pm.

Wk2 - Wednesday 10am – 4.15pm, Thursday 10am – 4.15pm, Saturday 10am – 3pm, Sunday 10am – 3pm

Our vision is to be the world’s most inspiring Naval Museum, linking Navy to Nation. You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging.

We’re looking for a confident, customer focused person who enjoys working in a front of house environment and feels comfortable combining great conversations with clear sales outcomes. You’ll be part of a friendly, high performing team, welcoming and engaging visitors in a unique and inspiring heritage setting.

Alongside providing warm, confident and engaging customer service, you’ll have a clear sales focus, actively promoting Gift Aid and guidebooks and working towards weekly conversion targets. These targets are an important part of the role and are approached in a supportive, positive way, helping to enhance the visitor journey while maximising income. You’ll also have the opportunity to earn commission on every guidebook sold.

You’ll play a key role in delivering an exceptional visitor experience, with Warnefords café forming a central part of your day-to-day responsibilities. From serving customers and creating a welcoming atmosphere in the café, to greeting visitors at ticketing, supporting in the shop, and engaging guests across the galleries, you’ll help ensure every visitor receives a warm and memorable welcome. This is a varied role where no two days are the same.

Reporting to the Operations Manager, this varied and rewarding role is vital in generating the income that allows the Museum to fulfil its charitable objectives and continue preserving and sharing the story of Naval Aviation.

• Experience in a customer-facing role; with retail or sales experience highly desirable.
• A natural ability to spot sales opportunities, combined with the motivation, resilience, and confidence to meet and exceed targets.
• Strong communication skills and a genuine enjoyment of engaging with people, handling objections, and closing sales in a friendly and professional way.
• Basic understanding of Health & Safety and Security requirements, with a willingness to learn and develop further.
• A positive, proactive attitude with pride in delivering outstanding service every day.

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• 25 days’ annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service, pro rata for part time employees, with the option to purchase additional annual leave.
• Enhanced maternity/adoption and paternity pay.
• Flexible working.
• Employee Assistance Programme.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.
• A range of other benefits including cycle to work
• Paid reservist leave.

The selection processes will be held on site at Royal Navy Museums Naval Aviation week commencing 19th October 2026.

If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on  for support.

This post requires a DBS check as a requirement of working on the naval base, as well as the right to work in the UK. Please note we cannot currently sponsor work visas.