Visitor Officer

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. If you love working with all kinds of people and are excited by the Trust's cause, to protect and care for places so that people and nature can thrive, then this could be the job for you.

Salary: £16,567.20 pro rata (FTE £27,612 per annum). Salary will be paid in 12 equal payments throughout the year. Hours worked each month may vary due to seasonal demand.

Contract: Permanent

Hours/ working pattern: This is a permanent role on an annualised hours contract of 1,170 hours, worked on a rota throughout the year. The role will require weekend, bank holiday and out-of-season availability. Duty management responsibilities form part of the rota.

As part of the Duty Manager rota, the successful candidate will regularly take responsibility for opening and closing the property, acting as a First Aider, and ensuring a safe, welcoming and well-presented environment for visitors, volunteers and staff.

Interview date: 6 November 2026

Reporting to the Senior Visitor Experience Officer, you will be part of an enthusiastic, supportive yet small team working across two sites. Lytes Cary Manor welcomes over 80,000 visitors between February and November, while Tintinhull Garden attracts over 22,000 visitors between April and September each year.

Lytes Cary Manor is an intimate medieval manor house surrounded by a beautiful Arts and Crafts-style inspired garden, offering visitors the chance to imagine life in a historic family home. Originally home to Henry Lyte, who translated the groundbreaking Nieuwe Herball, the manor was lovingly restored in the early twentieth century by Sir Walter Jenner.

The garden rooms contain a magical collection of topiary and herbaceous borders, while peaceful walks on the estate follow the River Cary through the Somerset countryside.

Tintinhull Garden lies in the charming village of Tintinhull, Somerset. With its working kitchen garden and orchard, glittering pools, secluded lawns, colourful borders and clipped hedges, it offers visitors a tranquil place to relax and unwind.

Working alongside the Senior Visitor Experience Officer and as part of the property team, you will have a flexible, positive outlook and be willing to go the extra mile to deliver exceptional customer service. You'll help deliver a high-quality, enjoyable, creative and engaging experience for all visitors.

This role offers an exciting opportunity to develop your volunteer management skills, explore your interest in heritage engagement, unlock your creative flair, gain a deeper understanding of how a heritage property operates throughout the season, and build your experience within the tourism and visitor attraction sector.

As a key member of the team, you will be involved in all aspects of daily operations, including visitor experience, volunteer management, conservation support and event delivery.

You will play a central role in opening and closing the manor house, supervising and supporting volunteers and organising rotas.

You will ensure all visitor-facing communications, from website content and social media to signage, displays and promotional materials, are accurate, engaging and consistent with the property's spirit of place.

The role will also act as the main point of contact for group bookings, managing enquiries, communications and bookings, and ensuring group arrivals are…