Project Manager, Change Management, IT Project Manager

The GP Support Unit (GPSU) provides strategic and operational support to General Practice in Somerset, supporting innovation, improvement and sustainable service change. This Project Manager role leads the delivery of a portfolio of transformation projects, including digital and some IT-enabled change, supporting organisational priorities across services.

The post holder is responsible for the end-to-end delivery of projects through the full lifecycle, ensuring benefits are realised and projects are delivered on time, within scope and budget.

Operating within a wider transformation and delivery environment, the post holder will manage and support multiple work streams, applying recognised project management approaches to ensure change is delivered effectively, to agreed timescales and quality standards.

• Strong project management and organisational skills, with the ability to manage multiple work streams simultaneously
• Excellent communication and interpersonal skills, with the ability to engage and influence a wide range of stakeholders
• Experience of delivering transformation, improvement, or change projects, ideally within a healthcare or public sector setting
• The ability to plan, monitor, and report on project progress, including managing risks, issues, and dependencies
• Experience of working collaboratively across multidisciplinary teams and external partners
• Good attention to detail, ensuring accurate documentation, reporting, and governance compliance
• Confidence in working independently, managing priorities, and taking ownership of project delivery
• Good IT and digital skills, including experience working with project tools, data, and systems
• An understanding of the NHS, primary care landscape, or public sector environment
• Knowledge of project management methodologies (e.g. PRINCE2, Agile, or similar) or equivalent practical experience
• A proactive, adaptable, and solution-focused approach, with the ability to work in a fast-paced environment
• A commitment to improving services and delivering positive outcomes for patients and primary care

The GP Support Unit (GPSU) exists to champion, support, and amplify general practice in Somerset. Acting as an extension of the practice team, we help GPs and primary care professionals navigate challenges, embrace innovation, and thrive. Through collaboration, shared expertise, and hands‑on support, we deliver high‑quality services that reduce burden, unlock system value, and ultimately improve patient outcomes. Trusted by practices and recognised across the Somerset system, the GPSU is here to make general practice stronger now and into the future.

• Manage a portfolio of transformation projects, including digital and IT-enabled change, from initiation through to delivery and closure.
• Develop and maintain clear project documentation including project initiation documents (PID), delivery plans, risk and issue logs, dependency logs, benefits realisation plans and financial trackers.
• Create, monitor and control project plans, milestones, resources, risks, issues and dependencies, taking corrective action where required.
• Apply appropriate project management and improvement methodologies e.g. PRINCE2, Agile or hybrid approaches proportionate to the scale and complexity of each project.
• Ensure projects deliver agreed outcomes, benefits and service improvements, supporting organisational transformation objectives.

• Deliver projects that improve digital operations, systems, workflows and data usage, including implementation or optimisation of digital tool and software solutions.
• Work with internal teams, IT services and external suppliers to deliver technology‑enabled change safely and effectively.
• Support the development and maintenance of digital roadmaps and implementation plans aligned to strategic priorities.
• Act as an knowledgeable point of contact for digital and IT-related project delivery, ensuring solutions meet user, operational and governance requirements.

• Build and maintain effective working relationships with…