Workplace Specialist

Job Description:

Your Impact

The Workplace Specialist supports digital workplace services across an assigned hub, acting as a key support point for business escalations and onsite service delivery. The role provides hands-on support and guidance for on-premise tooling, software, infrastructure, and end-user computing environments, including AV and specialist site-based infrastructure such as rig machinery.

Working closely with third-party support teams, the postholder delivers a unified frontline service to the business and supports the onsite delivery of Digital Solutions (DS) operational projects. The role ensures that site-based services are delivered consistently, governed effectively, and aligned with business requirements. The position is site-based, with occasional travel across sites within the hub scope.

• Support business escalations for digital workplace services across the assigned hub
• Provide support for on-premise tooling, software, and infrastructure, identifying gaps and recommending improvements
• Offer guidance and best-practice advice to the business on IT facilities, services, processes, and EUC usage
• Support end-user computing environments including AV and specialist site-based infrastructure (e.g. rig machinery)
• Work collaboratively with third-party support teams to deliver a single, cohesive frontline service
• Support the onsite delivery of DS operational and BAU projects to ensure business benefits are realised
• Assess business requests and ensure they are correctly authorised, prioritised, and assigned
• Approve the supply of end-user computing facilities where authorised, appropriate, and justified
• Ensure Joiner, Mover, Leaver (JML) processes are followed and managed for the assigned hub
• Coordinate the supply of IT resources, including asset allocation and logistics
• Manage local stock and logistics across hub and satellite sites
• Support events, Sev0, and major incidents as required
• Manage incidents and service requests related to infrastructure and services within hub scope
• Provide support and guidance for new site-or hub-based service demand
• Support hub-specific software maintenance, deployment, packaging, and support
• Provide cross-site support across all locations within hub scope
• Support Hardware Asset Management (HAM) activities
• Support BCP testing and exercises, including silver command participation
• Support CE+ compliance activities related to the hub

• Strong customer-focused approach to service delivery
• Ability to work independently and prioritise competing workloads effectively
• Strong problem-solving and analytical capability
• Effective stakeholder engagement and influencing skills
• Collaborative team-focused working style
• High attention to detail and governance compliance
• Proactive approach to identifying risks and continuous improvement opportunities
• Resilient and adaptable in operational and incident-driven environments

• Experience supporting End User Computing (EUC) solutions, including AV technologies
• Knowledge of on-premise software, tooling, and infrastructure support
• Ability to assess business requests and translate them into appropriate technical actions
• Experience supporting frontline services such as tech bars, VIP support, and specialist tooling
• Familiarity with IT service management processes and governance controls
• Experience using ITSM tools such as Service Now (SNOW)
• Ability to communicate technical guidance clearly to non-technical users
• Strong organisational and coordination skills for assets, logistics, and resource supply
• Demonstrable experience supporting digital workplace or EUC environments
• Experience working in site-based or hub-based IT service operations
• ITIL 4 Foundation certification
• CompTIA A+ certification
• M365 Modern Desktop knowledge or certification
• Experience supporting AV solutions and specialist site-based infrastructure
• Experience contributing to budget tracking, forecasting, and IBP inputs

GB
- Yeovil
- Lysander Rd

Employee-Permanent

Onsite