Workplace Specialist

Job Description:

Your Impact The Workplace Specialist supports digital workplace services across an assigned hub, acting as a key support point for business escalations and onsite service delivery. The role provides hands‑on support and guidance for on‑premise tooling, software, infrastructure, and end‑user computing environments, including AV and specialist site‑based infrastructure such as rig machinery.

Working closely with third‑party support teams, the postholder delivers a unified frontline service to the business and supports the onsite delivery of Digital Solutions (DS) operational projects. The role ensures that site‑based services are delivered consistently, governed effectively, and aligned with business requirements. The position is site‑based, with occasional travel across sites within the hub scope.

What you'll be doing

Support business escalations for digital workplace services across the assigned hub Provide support for on‑premise tooling, software, and infrastructure, identifying gaps and recommending improvements

Offer guidance and best‑practice advice to the business on IT facilities, services, processes, and EUC usage

Support end‑user computing environments including AV and specialist site‑based infrastructure (e.g. rig machinery)
Work collaboratively with third‑party support teams to deliver a single, cohesive frontline service

Support the onsite delivery of DS operational and BAU projects to ensure business benefits are realised

Assess business requests and ensure they are correctly authorised, prioritised, and assigned

Approve the supply of end‑user computing facilities where authorised, appropriate, and justified

Ensure Joiner, Mover, Leaver (JML) processes are followed and managed for the assigned hub Coordinate the supply of IT resources, including asset allocation and logistics

Manage local stock and logistics across hub and satellite sites

Support events, Sev0, and major incidents as required

Manage incidents and service requests related to infrastructure and services within hub scope

Provide support and guidance for new site‑ or hub‑based service demand

Support hub‑specific software maintenance, deployment, packaging, and support

Provide cross‑site support across all locations within hub scope

Support Hardware Asset Management (HAM) activities

Support BCP testing and exercises, including silver command participation

Support CE+ compliance activities related to the hub Competencies

Strong customer‑focused approach to service delivery

Ability to work independently and prioritise competing workloads effectively

Strong problem‑solving and analytical capability

Effective stakeholder engagement and influencing skills

Collaborative team‑focused working style

High attention to detail and governance compliance

Proactive approach to identifying risks and continuous improvement opportunities

Resilient and adaptable in operational and incident‑driven environments

What you'll bring

Experience supporting End User Computing (EUC) solutions, including AV technologies

Knowledge of on‑premise software, tooling, and infrastructure support

Ability to assess business requests and translate them into appropriate technical actions

Experience supporting frontline services such as tech bars, VIP support, and specialist tooling

Familiarity with IT service management processes and governance controls

Experience using ITSM tools such as Service Now (SNOW)
Ability to communicate technical guidance clearly to non‑technical users

Strong organisational and coordination skills for assets, logistics, and resource supply

Demonstrable experience supporting digital workplace or EUC environments

Experience working in site‑based or hub‑based IT service operationsITIL 4 Foundation certification

CompTIA A+ certificationM
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