Delivery Manager

If you are an experienced leader who thrives on building strong stakeholder relationships, driving operational performance and delivering for customers, this could be your next opportunity.

As a Delivery Manager within Material Services at Leonardo Helicopters, you will lead and influence teams across the Material Services organisation to deliver a responsive, customer-focused service that supports aircraft availability and strengthens our position as a trusted partner.

You will play a key role in ensuring that our customers receive an excellent service, while driving continuous improvement, operational performance and commercial value across our contracts.

• Ensure existing customers recognise Leonardo as an excellent and trusted partner, supporting opportunities to broaden the range of services we provide.
• Deliver sustainable turnover and growth through excellent operational performance, innovation and effective processes.
• Build strong, collaborative relationships across Leonardo and our customer organisations to deliver contracted commitments.

Lead and be accountable for the delivery of Material Services contract commitments, ensuring all contracted outputs are delivered effectively and support aircraft availability.

• Build and maintain strong internal and external stakeholder relationships, engaging at all levels to ensure timely resolution of issues and delivery of customer requirements.
• Lead engagement with UK and overseas-based Leonardo employees and customers, including international travel where required to support the effective delivery of customer contracts.
• Develop and maintain effective customer relationships, establishing close working relationships with senior management representatives across the internal and external customer domain.
• Hold stakeholders to account for the activities and support required to deliver the contracted service, proactively managing risks, issues and dependencies.
• Develop an effective relationship with the wider Material Services organisation, ensuring current and future supply requirements are understood and delivered.
• Develop an effective relationship with the relevant Integrated Project Team (IPT) to ensure customer and operational requirements are aligned and delivered.
• Monitor and drive performance against contracted service levels, identifying opportunities to improve availability, inventory, revenue, delivery performance and process effectiveness.
• Lead and support continuous improvement initiatives, challenging existing ways of working and identifying opportunities to improve customer service, operational efficiency and business performance.
• Prepare and deliver reports, briefs and presentations for senior internal and external stakeholders and delegations.
• Ensure effective communication of customer requirements, priorities and risks throughout the Material Services organisation.
• Ensure all activities are conducted within the required Health & Safety standards, complying with Leonardo and customer processes and procedures.
• Ensure compliance with Leonardo, customer and applicable legislative and mandated requirements.

We are looking for an experienced leader with a strong understanding of material supply, customer support and operational delivery.

• Significant experience in a supply, logistics, material management or military environment.
• A sound understanding of customer organisation structures, processes and procedures.
• Comprehensive knowledge of the material supply chain from supplier through to customer.
• Detailed knowledge of Leonardo Helicopters' material supply processes, systems and operating environment.
• Excellent communication skills, with the ability to communicate clearly and confidently…