Duty Manager

What you'll be doing:

• Promote and rigorously review health and safety on site.
• Contact, review, and coach all security personnel monthly to monitor performance and maintain positive employee relations.
• Maintain effective communication through informal briefings and toolkit talks.
• Address employee relations issues promptly and consistently, following company disciplinary and grievance procedures.
• Encourage staff recognition and nominations for awards.
• Report all incidents in compliance with customer policy and procedure.
• Plan, develop, and implement strategies for personnel training, including routine duties and emergency procedures.
• Manage special assignments, ensuring adherence to agreed security procedures.
• Maintain the highest professional standards at all times.
• Monitor and report faults with security-related equipment accurately.
• Be fully conversant with operational functions (Access Control, CCTV, Detection, Alarm Systems).
• Analyse complex information to identify security-related trends and report effectively.
• Ensure understanding and implementation of company values.
• Provide appropriate training, advice, and support to ensure team success.
• Act as the first point of contact for site security function-related queries.
• Accurately complete company documents in line with policy/process.
• Refer staffing level issues to the Site Security Manager.
• Perform other duties as directed by the Protective Services Branch Manager.
• Demonstrate commitment to company values and recognition programmes.