Shipping Process Manager

We are recruiting for a Shipping & Operations Manager for a large contract, based in Yeovil.  You will oversee shipping operations, team performance, compliance, KPIs and customer requirements.

Key Responsibilities
Ensure import and export activities comply with customs, trade compliance and export control regulations.
Monitor team productivity, KPIs and service levels, taking corrective action where required.
Identify process bottlenecks, risks and opportunities to improve operational flow and reduce lead times.
Manage critical or late shipments and shipping-related escalations.
Provide daily reporting to the customer.
Maintain current and compliant Work Instructions and process documentation.
Lead root cause analysis and corrective actions for shipping errors, delays and compliance issues.
Support internal and external audits and compliance investigations.

Team & Customer Management
Conduct performance reviews, coaching and development planning.
Support recruitment, onboarding, training and succession planning.
Manage attendance, disciplinary, grievance and performance processes in line with company policy.
Act as the primary escalation point for shipping issues affecting the customer.
Build effective relationships with customers, suppliers and internal stakeholders.
Attend customer reviews and audits and support projects including Project Hermes.
Ensure contractual and customer requirements are reflected in operational processes.

About You

Experience of working and managing a team in a shipping or similar environment.
Strong interpersonal, communication and team-working skills.
Computer literate with experience using SAP.If you have experience in shipping, logistics, import/export, customs compliance, SAP and team supervision, apply today for this temporary to permanent opportunity in Yeovil