Shipping Process Manager

We are recruiting for a Shipping & Operations Manager for a large contract, based in Yeovil. You will oversee shipping operations, team performance, compliance, KPIs and customer requirements.

• Ensure import and export activities comply with customs, trade compliance and export control regulations
  .
• Monitor team productivity,
  KPIs and service levels
  , taking corrective action where required.
• Identify process bottlenecks, risks and opportunities to improve operational flow and reduce lead times.
• Manage critical or late shipments and shipping-related escalations.
• Provide daily reporting to the customer.
• Maintain current and compliant Work Instructions and process documentation.
• Lead root cause analysis and corrective actions for shipping errors, delays and compliance issues.
• Support internal and external audits and compliance investigations.

• Conduct performance reviews, coaching and development planning.
• Support recruitment, onboarding, training and succession planning.
• Manage attendance, disciplinary, grievance and performance processes in line with company policy.
• Act as the primary escalation point for shipping issues affecting the customer.
• Build effective relationships with customers, suppliers and internal stakeholders.
• Attend customer reviews and audits and support projects including Project Hermes
  .
• Ensure contractual and customer requirements are reflected in operational processes.

• Experience of working and managing a team in a shipping or similar environment
  .
• Strong interpersonal, communication and team-working skills.
• Computer literate with experience using SAP
  .

If you have experience in shipping, logistics, import/export, customs compliance, SAP and team supervision
,