Delivery Manager

Job Description:

If you are an experienced leader who thrives on building strong stakeholder relationships, driving operational performance and delivering for customers, this could be your next opportunity.

As a Delivery Manager within Material Services at Leonardo Helicopters, you will lead and influence teams across the Material Services organisation to deliver a responsive, customer-focused service that supports aircraft availability and strengthens our position as a trusted partner.

You will play a key role in ensuring that our customers receive an excellent service, while driving continuous improvement, operational performance and commercial value across our contracts.

Your leadership and delivery will help to:

• Ensure existing customers recognise Leonardo as an excellent and trusted partner, supporting opportunities to broaden the range of services we provide.
• Deliver sustainable turnover and growth through excellent operational performance, innovation and effective processes.
• Build strong, collaborative relationships across Leonardo and our customer organisations to deliver contracted commitments.

For the awareness of internal applicants, this role is a JFF Level 8 position.

• Lead and be accountable for the delivery of Material Services contract commitments, ensuring all contracted outputs are delivered effectively and support aircraft availability.
• Build and maintain strong internal and external stakeholder relationships, engaging at all levels to ensure timely resolution of issues and delivery of customer requirements.
• Lead engagement with UK and overseas-based Leonardo employees and customers, including international travel where required to support the effective delivery of customer contracts.
• Develop and maintain effective customer relationships, establishing close working relationships with senior management representatives across the internal and external customer domain.
• Hold stakeholders to account for the activities and support required to deliver the contracted service, proactively managing risks, issues and dependencies.
• Develop an effective relationship with the wider Material Services organisation, ensuring current and future supply requirements are understood and delivered.
• Develop an effective relationship with the relevant Integrated Project Team (IPT) to ensure customer and operational requirements are aligned and delivered.
• Monitor and drive performance against contracted service levels, identifying opportunities to improve availability, inventory, revenue, delivery performance and process effectiveness.
• Lead and support continuous improvement initiatives, challenging existing ways of working and identifying opportunities to improve customer service, operational efficiency and business performance.
• Prepare and deliver reports, briefs and presentations for senior internal and external stakeholders and delegations.
• Ensure effective communication of customer requirements, priorities and risks throughout the Material Services organisation.
• Ensure all activities are conducted within the required Health & Safety standards, complying with Leonardo and customer processes and procedures.
• Ensure compliance with Leonardo, customer and applicable legislative and mandated requirements.

We are looking for an experienced leader with a strong understanding of material supply, customer support and operational delivery.

You will bring:

• Significant experience in a supply, logistics, material management or military environment.
• A sound understanding of customer organisation structures, processes and procedures.
• Comprehensive knowledge of the material supply chain from supplier through to customer.
• Detailed knowledge of Leonardo…