Management Support Worker

Join Our Team as a Housing Support Worker

Location:

Yeovil, Somerset
- Rainbow Court

Role available:
Full-time, 35 hours per week
- Monday-Friday (9am-5pm)

Rainbow Court provides supported housing for adults experiencing mental health challenges who need support to maintain their tenancy and build independence. We offer accommodation in eight self-contained one-bedroom flats and one adjacent house, alongside person-centred, recovery-focused support tailored to each resident's needs.

We work with residents to develop independent living skills, improve wellbeing, sustain their accommodation, access community resources, and achieve their personal recovery goals. Our aim is to empower people to build confidence, increase resilience, and successfully move on to more independent living when they are ready.

You’ll join a supportive team helping adults with mental health needs or housing challenges to build independence and successfully maintain their accommodation. Working closely with the Service Manager and your colleagues, you’ll provide person-centred, housing-related support and connect individuals with the right external services to help them move forward confidently towards independent living.

• Provide key‑worker support to a small caseload and help individuals build independence.
• Support people with daily living skills and accessing community services.
• Encourage positive wellbeing and confidence.

• Complete needs assessments and create person‑centred support and safety plans.
• Review progress regularly and help people work toward their goals.

• Liaise with mental health teams, community groups and other agencies to ensure individuals get the right support.
• Represent the service at community events and forums.

• Contribute to safeguarding, follow lone‑working procedures, and report incidents appropriately.
• Maintain professional boundaries and uphold the Rethink Mental Illness Code of Conduct.

• Keep accurate records and update our internal systems.
• Share information with colleagues, support team goals, and contribute to service improvements.

• I have experience of providing support to people with a mental illness in a comparable role, preferably in a housing environment.
• I am a good listener, empathetic, understanding, kind, patient and willing to learn
• I can demonstrate behaviours consistent with the values of the Charity.
• Experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting.
• Excellent administration, organisation and planning skills.
• Competent in the use of IT systems including Microsoft applications, email and internet.

There may be times where you will need to support service users who are in distress or deal with difficult situations. Training and support will be provided.

We believe people do their best work when they feel supported, valued and able to be themselves. You’ll benefit from:

• An inclusive culture
  , with colleague‑led staff networks for Disability & Neurodiversity, Race & Ethnicity, LGBTQIA+, Gender Equality and Menopause.
• Flexible working and 25 days' annual leave (plus bank holidays and your birthday off), with the option to buy or sell leave.
• Wellbeing support including our Wellbeing Hub, Employee Assistance Programme, Wellbeing Champions and Unmind.
• Learning and development opportunities to help you grow your career.
• Financial and family benefits including a contributory pension, enhanced family leave…