Customer Service Representative

Customer Service Representative (Yishun)

Responsibilities

• Assist the sales team in achieving their goals
• Ensure smooth operations within the sales department.
• Provide administrative, organizational, and operational support to the sales team to enhance their efficiency and productivity.
• Collaborates closely with various internal teams, such as logistic, customer service, and finance, to ensure seamless coordination and customer satisfaction.
• Respond to customer inquiries promptly, either through email or phone calls, addressing their queries, providing product information, and guiding them through the sales process.
• Maintain and update sales records, customer databases, and relevant documentation. Track sales performance metrics, generate reports, and assist in analysing data to identify trends and opportunities.
• Utilize the Customer Relationship Management (CRM) system to manage customer information, track interactions, and update sales-related data.
• Provide administrative support to the sales team, including scheduling deployment of machines and managing customer requests etc.
• Work closely with the internal cross function team to address customer inquiries, resolve issues, and ensure overall customer satisfaction.
• Participate in sales training sessions and workshops to stay updated with product knowledge, sales techniques, and industry trends.
• Identify areas for process improvement within sales support function and propose actionable solutions to enhance efficiency and effectiveness.
• Any other ad-hoc duties as assigned.

Requirements

• Excellent communications skills
• Hardworking and meticulous with positive attitude
• Fast learner and ability to work in fast-paced environment