Customer Service Team Lead; CS​/BPO- English B2 Level

Overview

Customer Service Team Lead (CS/BPO) – English B2 Level – Yogyakarta

FULLTIME JOB OPPORTUNITY — Mid March joiners only or Immediate joiners. About the client:
Industry IT Services and IT Consulting. Company size: 10,001+ employees. Headquarters:
Newark, California. Specialties:
Renewals Management, Technical Support, Customer Care, Cross Channel Media, Sales and Marketing, Outsourcing, and Call Centers. US $ 2.1B.

Role:
Customer Service Team Lead (Excellent English – B2 Level).

Location:

Yogyakarta, Indonesia.

Important:

• Experience as CS Team Leader (minimum 1 year).
• Willing to work in shifts including night shift.
• Maximum budget: 5,800,000 IDR.

This is a full-time on-site role as Customer Service Team Lead. The Customer Service Team Lead will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, and resolving customer issues while maintaining a professional and positive environment.

• Customer satisfaction and customer support skills.
• Must have international voice process experience.
• Customer service management and communication skills.
• Excellent interpersonal and leadership skills.
• Ability to manage a team and handle customer escalations.
• Experience in a customer service or call center environment.
• Bachelor's degree in business or related field is preferred.

To apply, kindly share your resume to:

• Line a5577
• Whats App: