Fresh Graduate English Customer Service

Requirements

• Minimum D3 / or bachelor's degree from all majors with minimum GPA 2.75.
• Good written and verbal communication skills in English (Will be tested during the recruitment process).
• Strong problem-solving skills and demonstrated multi-task capabilities.
• Preferably to have a typing speed of at least 50 words per minutes.
• Communicative
• Willing to work in 24/7 Shift including Weekend and Public Holiday
• Willing to Place in Sleman (Yogyakarta)
• Candidates can work immediately if they pass all recruitment process

• Answering an Incoming chats and Respond to Email
• Handle Customer Inquiries by Chats
• Provide Customers about Product and Service Information
• Identify and Escalate Priority Issues
• Documenting All Information According to Standard Operating Procedures
• Complete All Chat Logs
• Updating customers profile into computer
• Conduct customer surveys to ascertain level of customer service
• Able to quickly locate user problems and provide solution

• Performance Incentive.
• Salary above UMR Jogja.
• Project Allowance.
• Bonus Holiday Pay (if working in public holidays).
• BPJS and BPJSTK.
• Overtime allowance.
• Shifting Allowance (as the position requires shifting schedules).