Customer Support Trainer and Quality Assurance

Customer Support Trainer and Quality Assurance - Yogyakarta

Trainer and Quality Assurance Customer Support - US Market

We are looking for a skilled and motivated English-speaking Trainer & Quality Assurance (TQA) Specialist to join our growing team in Yogyakarta. This role is ideal for professionals with experience in customer support environments.

In this role,
English proficiency at B2-C2 level is required as you will support global clients and customers.

• Deliver training programs in English for customer service teams
• Monitor and evaluate call, chat, and email interactions to ensure service quality standards are met
• Develop, enhance, and maintain QA frameworks in line with client expectations
• Provide coaching and constructive performance feedback to agents
• Collaborate closely with Operations to align training initiatives with business objectives
• Analyze QA and training metrics to identify gaps and drive continuous improvement

• English proficiency at CEFR B2-C2 level (spoken and written)
• Minimum 6 months of experience in a Training or Quality Assurance role
• Excellent communication, coaching, and interpersonal skills
• Strong understanding of customer service KPIs and quality performance metrics

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have in a Customer Support Role?

Do you have customer service experience?

Are you available to travel for this role when required?

Which of the following languages are you fluent in?

Business Support Services 5, employees

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.