Global Logistic Customer Support

Looking for a job where you can help people with a competitive salary and in a global working environment?

We're hiring English Customer Care - Global Logistics Project to support an international cross-border logistics project. If you're comfortable communicating in English, enjoy solving problems, and are looking for a career growth opportunity, we'd love to meet you!

What You'll Do

As an English Customer Care, you will assist customers with cross-border logistics and shipment-related inquiries
. This role focuses on delivery and logistics support
, not product sales or e-commerce selling
.

Your responsibilities include:

• Respond to customer inquiries via Call
  .
• Assist customers by providing updates on shipment status, delivery progress, delays, lost packages, damaged items, and other logistics-related concerns.
• Investigate customer issues using internal systems and coordinate the appropriate resolution based on company procedures.
• Process claims, re-delivery requests, and other after-sales support related to shipping services.
• Accurately document every customer interaction and update case statuses in the internal system.
• Communicate professionally and empathetically while helping customers resolve their concerns.
• Escalate complex cases to the appropriate internal team when necessary.
• Meet quality, productivity, and service performance standards.
• Participate in daily briefings, training sessions, and quality reviews.

Who We're Looking For

• Associate or bachelor's Degree in any major.
• Fresh graduates are welcome to apply.
• Experience in Customer Service, BPO, Logistics, E-commerce, or related industries is a plus
  , but not required.
• Fluent English proficiency (reading, writing, listening, and speaking), will be assessed during the recruitment process.
• Comfortable communicating professionally in English.
• Detail-oriented with good analytical and problem-solving skills.
• Comfortable working in a fast-paced environment.
• Able to work under pressure and adapt to rotational shift schedules.
• Willing to work onsite (WFO) at TPID Yogyakarta
  .
• Open to relocation if currently living outside Yogyakarta.
• Flexible to work rotational shifts, weekends, and public holidays when required.
• Available to start by the end of September 2026.

What You'll Get

• High basic package
• Monthly performance incentives & project allowance
• Holiday pay
• Internal career growth opportunities
• Comprehensive training and development
• Opportunity to work on a global logistics project

Why Join Us?

• Build your career in an international customer service environment.
• Gain valuable experience supporting global logistics operations.
• Supportive team and structured training.
• Excellent opportunity for fresh graduates to develop professional English communication skills.