English Customer Service

Elevate your career in customer service with a top Online Travel Agency (OTA) located in Yogyakarta! We're looking for a skilled English Customer Service Agent to deliver a call or voice channel to our European and US travelers, handling everything from flights to hotel accommodations. If you excel in English communication and are ready for a fulfilling role with night shifts, we encourage you to apply!

• Provide Omnichannel to customers from Europe and the US, addressing travel-related questions.
• Manage and process reservations, including flights and hotel bookings.
• Efficiently handle booking changes and cancellations.
• Resolve customer issues and provide exceptional solutions for a seamless travel experience.
• Ensure high customer satisfaction and service quality.

• Proficiency in English (B1 level above) both written and spoken.
• Open for a fresh graduates!
• Strong problem-solving and multitasking skills.
• Keen attention to detail and accuracy.
• Comfortable with a rotational 24/7 shift schedule.
• Availability to work 5 days per week.
• Located in or willing to move to Yogyakarta.

• Join a rapidly growing global leader in online travel.
• Engage with international customers and diverse travel experiences.
• Enjoy a competitive salary and a comprehensive benefits package.
• Experience a dynamic, supportive, and multicultural work environment in Jakarta.
• Access opportunities for career growth and professional development.