Service Scheduler

Service Scheduler & Customer Coordinator

Company: Suburban Pest Control | Offering Proactive Pest Control Services

Location: Yonkers, NY

Suburban Pest Control is seeking a detail-oriented and customer-focused Service Scheduler to coordinate pest control appointments across residential and commercial accounts. This role is essential to ensuring timely service delivery, technician efficiency, and high customer satisfaction.

• Schedule pest control services based on technician availability, customer preferences, and service urgency.
• Communicate with clients to confirm appointments, provide service details, and handle rescheduling.
• Optimize technician routes for efficiency and coverage across Yonkers, Westchester, Manhattan, Brooklyn, and Bronx.
• Maintain accurate records in scheduling and CRM systems.
• Collaborate with field supervisors and customer service representatives to resolve scheduling conflicts.
• Monitor service progress and proactively adjust schedules as needed.
• Support inventory tracking and technician dispatching.

• High school diploma or equivalent; associate degree preferred.
• 1–2 years of experience in scheduling, dispatching, or customer service.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency with scheduling software (e.g., Pest Pac, Service Titan, or similar).
• Ability to work in a fast-paced, team-oriented environment.

• Familiarity with pest control services and terminology.
• Experience in route optimization and technician coordination.
• Bilingual (English/Spanish) is a plus.

• Competitive hourly pay ($21–$26/hour based on experience).
• Health, dental, and vision insurance.
• Paid holidays and time off.
• 401(k) with company match.
• On-the-job training and career advancement opportunities.

$21.00/hr – $26.00/hr

Entry level

Full-time

Other

Consumer Services

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