Admin Support Specialist

Position Summary

The Admin Support Specialist at Empress Emergency Medical Services provides essential administrative support to ensure efficient completion of high‑priority tasks in the Billing & Collections Department. The role requires familiarity with a variety of Billing/Collection department practices and established procedures.

• Completes and submits daily outgoing mail.
• Strong written and verbal communication skills.
• Responsible for daily fax submission of Insurance Claims.
• Collate and prepare daily Patient Invoices, Insurance Claims, EOB, PCR’s, etc.
• Manage and maintain assigned workflows daily.
• Work individually or as part of a team to meet established goals.
• Research patient accounts via Monte Epic website.
• Documentation and filing of applicable Hospital Face sheets.
• Perform other tasks or special projects as assigned by Management.
• Run daily productive reports/templates for submission at end of shift.
• Responsible for assigned projects that require attention to detail and adherence to timely completion.
• Promotes, develops, and fosters the mission, vision, and values of Empress Ambulance Services.

• Minimum of High School Diploma.
• Previous administrative experience required.
• Ability to prioritize, multi‑task and meet deadlines.
• Detail oriented and coachable.
• Problem‑solving and decision‑making skills.
Ability to document and analyze work.
• Ability to demonstrate enthusiasm, initiative and pride in work.
• Ability to interpret, understand, follow and communicate instructions.

• Possess the ability to hear, see, and have full range of motion.
• Ability to sit for extensive periods of time.