Provider Operations Coordinator

Top Dog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.

We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.

The Provider Operations Coordinator helps the provider lane run, and is essential for timely and active follow up. The Provider Relations team, including the field provider-relations role and the leaders who hold provider meetings and outreach, own the relationship and are the first point of contact with each provider. This role owns what happens behind that relationship: making sure that once a provider is connected, everything the firm needs from them is requested, received, documented, and entered accurately.

Working like an executive assistant to the provider team, the coordinator sends the firm’s provider materials after a meeting, creates and tracks follow-ups, and works directly with each provider’s admin and front-office staff to collect the remaining information needed on the firm’s side. The coordinator is then responsible for getting that information into the firm’s systems cleanly, so provider records are complete, consistent, and usable by case teams.

This person is also the backup for when our relations team is connecting actively with providers to answer the phone and make sure there is quick connection for escalating needs or providers hoping for connection, and help with coordinating in-field adjustments if our in-field representative is in a meeting already.

This role is administrative and detail-driven by design. It frees the provider team to spend its time in the field building relationships, while ensuring no provider falls through the cracks between the first conversation and a complete, usable provider file.

• Support the Provider Relations team after each provider meeting or outreach contact by sending the firm’s one-pager and related provider materials and drafting and sending the follow-up.
• Create and maintain a follow-up cadence for every newly connected provider, so open items, next steps, and owners are always visible to the team.
• Serve as the day-to-day administrative contact with provider admin and front-office teams, requesting and chasing the remaining information the firm needs on its side.
• Escalate relationship, pricing, or policy questions back to the Provider Relations team rather than handling them directly; keep the provider’s relationship owner informed of anything outstanding.

• Track what has been received and what is still missing for each provider. For example, contact and office information, billing and records-request details, locations, and specialties, and follow up until the file is complete.
• Enter and update provider information in the firm’s systems (e.g., Filevine and the provider tracking…