Merchant Performance Lead
Listed on 2026-10-09
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Business
Supply Chain & Logistics
Shopify's Performance Excellence team is seeking an outcomes-first, hands-on contributor who can read data, frame the problem, and rally people to ship fixes in weeks, not quarters. You own the issue end-to-end, from insight to live product adjustments that improve merchant experience and support performance.
You will define and drive high-performance targets for Support Delivery, assemble cross-functional work in 6-week sprints, and turn data into decisions that guide product and operations
Join us at Shopify as our next Merchant Experience Performance Lead in United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Merchant Experience Performance Lead role in the description above.
We appreciate your interest in this position.
Join Shopify and contribute to our ongoing work.
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