Senior Lead, Customer Support Programs & Supportability
Listed on 2026-10-09
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management
Horizon
3.ai is seeking a strategic and hands-on Customer Support Programs and Supportability Lead to own high-impact support programs, drive operational excellence, and embed supportability into the product lifecycle. You will partner with Customer Support, Product Management, and Engineering to deliver exceptional customer experiences at scale.
This role leads customer support optimization, metrics, RCA, and cross-functional programs to improve CSAT and deflection, while shaping the product
We are currently recruiting a Senior Lead, Customer Support Programs & Supportability for our team in United States.
We appreciate your interest in this position.
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This posting is for the Senior Lead, Customer Support Programs & Supportability role at horizon3ai, based in United States.
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