Patient Care Representative

Patient Care Representative – Empress Emergency Medical Services, Westchester, NY

• Job Title: Patient Care Representative
• Location: Westchester, NY
• Department: Administrative Offices
• FLSA Status: Non-Exempt
• Reports To: Patient Care Supervisor
• Shift: Full-time
• Pay Grade: $18.00 per hour
• Job Code: TY05047
• Exempt (Y/N): No
• Date Revised: 9/14/2023
• Hourly Wage: $18.00 an hour

Providing both emergency and non‑emergency scheduling of patient transportation. At the direction of the Patient Care Supervisor, the Patient Care Representative will perform and/or assist with scheduling patient care transportation in both the pre‑hospital and post‑hospital setting inclusive of inter‑facility transportation for both private patient transportation from the community as well as contracted medical facilities.

• Maintains courteous and cooperative working relationships with all levels of management and employees, physicians, patients/parents, guarantors, third‑party representatives and the general public.
• Coordinate ambulance transportation for contracted medical facilities, private patients and insurance companies.
• Field all incoming telephonic transport requests in a timely and professional manner, ensuring accurate demographics, billing information and authorizations has been obtained.
• Field any incoming complaints on common operations and missing items. Generate an incident report and forward to appropriate supervisor.
• Provides accurate summary of personal productivity to Supervisor on a daily/weekly/monthly basis.

• High School diploma or equivalent required.
• One year patient care experience and/or general customer service.
• Familiarity with health insurance verifications, authorizations and medical terminology preferred.
• Documentation skills.

• Work is performed under basically normal working conditions, as in a standard office environment.

• High level of sitting/working at desk.
• Light physical effort (lift/carry up to 10 lbs.).

Entry level

Contract

Health Care Provider