IT Support Engineer; Level III - MSP

Summary

Our client is a leading IT Solutions Company located in the Yonkers, NY (Manhattan, NY area) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities

• Work with sales to provide pre- and post-sales support, including discovery meetings, site visits, proposals, presentations, technical assessments, implementation, and ongoing technical account management.
• Deploying and managing Windows Servers and Active Directory
• Designing Local Area Networks
• Implementing and monitoring network security
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Performing network infrastructure troubleshooting
• Manage Microsoft Exchange Server
• Telephone solutions
• Monitoring alert systems and taking appropriate action as per guidelines.
• Using various messages in event logs to affect repairs.
• Receiving escalated service requests requiring an enhanced response.
• New User On-boarding

Qualifications & Requirements

• Minimum of 5 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory
• Experience working in an MSP environment is MUST
• Three years of experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills, comfortable working with clients at a business level to understand their issues regarding business and technology
• Strong organizational and time-management skills
• Experience in writing proposals and implementing technical solutions to meet business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM tools like Kaseya or Connectwise is a plus
• Experience with PSA tools like Autotask or Connectwise is a plus
• Ability to problem-solve at a high level, with excellent customer service, multi-tasking, and organizational skills
• Sales training experience is a plus

Ideal Qualifications (not required)

• CompTIA Net+ and/or Security+
• MCSA, MCSE, MCITP, or similar Microsoft certifications
• CCNA or CCIE-Cisco certifications are a plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.