Azure DevOps Support Specialist

Digital Charter, Inc. (DCIT) is seeking an entry-level Azure Dev Ops Support Specialist to support the onboarding of teams into Azure Dev Ops. Working as part of a collaborative team, you will help users get set up, answer their questions, and teach them to use Azure Boards with confidence.

This is a people-facing role. The right candidate has supported end users before, explains technical tools in plain language, and stays patient with users at every skill level. Full training on the Azure Dev Ops environment and onboarding process is provided.

• Assist in onboarding teams and projects into Azure Dev Ops.
• Assist in receiving and tracking access requests from project managers and users, confirming each request is complete before it is handed off for submission.
• Assist in confirming that new users can log in, reach their project, and see the right boards and areas.
• Assist in tracking onboarding status for each team and sharing progress with the team.

• Assist in responding to Azure Dev Ops how-to questions and access issues.
• Assist in troubleshooting common user issues and resolving them where possible.
• Assist in routing requests that need further support to the appropriate team member, and following up until closed.
• Assist in logging support requests and their resolution so recurring issues can be spotted and fixed.

• Assist in teaching users to work in Azure Boards: creating and updating work items, using backlogs and sprints, running queries, and reading dashboards.
• Assist in delivering training one-on-one and in group sessions over Microsoft Teams.
• Assist in creating and maintaining user guides, quick reference sheets, FAQs, and short how-to videos.
• Assist in gathering user feedback and improving training materials.

• Assist in scheduling onboarding and training sessions, and capturing notes and action items.
• Assist in drafting clear, professional emails and announcements to users and stakeholders.
• Assist in other team tasks as assigned.