Technical Solutions Associate

About the Company

Relay Robotics provides autonomous delivery robot solutions that improve operational efficiency, staff satisfaction, and patient care across leading healthcare systems. Our platform automates intra-facility transport workflows such as lab samples, medications, supplies, pharmacy runs, dietary deliveries, and more, enabling hospitals to streamline operations and reallocate staff to higher-value tasks.

We partner with major health systems nationwide and are growing quickly. We’re looking for a strong healthcare-oriented leader to drive enterprise deployments, adoption, and expansion.

Role Overview

Relay Robotics is looking for a Technical Solutions Associate to support robot deployments,customer implementations, technical troubleshooting, and internal operations projects.

This is an early-career technical generalist role for someone who is curious, self-directed,systems-minded, and excited to grow quickly in a fast-moving robotics company. You will work across customer-facing deployments, technical support, field operations, documentation, and internal process improvement. The role is ideal for someone with a technical foundation whowants hands-on exposure to robotics, healthcare technology, cloud-connected systems,networking, and real-world customer operations.

You will work closely with senior members of the Operations, Support, Field Operations, and Solutions teams to help deliver successful deployments, diagnose technical issues, improve internal playbooks, and build repeatable processes as Relay scales.

This is not a narrow support role or a purely project coordination role. You should be comfortable moving between technical troubleshooting, customer communication, field work,documentation, and special projects as business needs evolve.

• Support new hospital deployments from pre-installation planning through go-live.
• Assist with site readiness activities, including network requirements, robot configuration,mapping support, workflow validation, and go-live preparation.
• Provide onsite technical support during installations, upgrades, and customer deployments.
• Help validate robot operation in live hospital environments, including route testing,elevator usage, door integrations, RFID workflows, and customer acceptance testing.
• Coordinate with internal teams and customer stakeholders to resolve blockers during deployment.
• Capture field observations and feed them back into internal teams to improve future deployments.

• Investigate technical issues involving robots, site infrastructure, cloud services, integrations, and customer environments.
• Use robot logs, bagfiles, telemetry, and cloud service logs to diagnose installation and deployment issues.
• Support L2/L3 escalations under the guidance of senior technical team members.
• Troubleshoot issues related to Linux systems, networking, WiFi, cloud connectivity, databases, and integration workflows.
• Compare expected behavior against working systems, documentation, logs, and test results to identify likely root causes.
• Partner with Engineering,Support, and Field Operations to drive issues toward resolution.

• Join customer discovery, planning, and deployment calls to understand workflows, site constraints, and technical requirements.
• Support Solution Architects and senior team members with workflow analysis, site documentation, configuration planning, and deployment preparation.
• Communicate clearly with both technical and non-technical stakeholders, including hospital IT, Facilities, clinical staff, support teams, and internal engineering teams.
• Help translate customer needs and field realities into actionable technical and operational plans.
• Support customer training, go-live activities, and early adoption as needed.

• Contribute to installation playbooks, troubleshooting guides, checklists, training materials, and internal documentation.
• Document lessons learned from deployments, support escalations, and field visits.
• Identify gaps in current processes and help create lightweight, practical improvements.
• Support internal operations systems and process improvement projects as business needs evolve.
• Help build repeatable practices that allow the team to scale without relying entirely on tribal knowledge.

• Take on cross-functional operational projects that may span Support, Field Operations, Solutions, Customer Success, Sales,…