Associate Director, Customer Engagement Platforms & Data
Listed on 2026-10-10
-
IT/Tech
Business Systems & Technology Analysis
Associate Director, Customer Engagement Platforms & Data, leading product management and solution delivery for commercial and medical customer engagement systems within biopharma.
Objectivestranslate engagement and omnichannel priorities into compliant, scalable platform capabilities, supporting global Medical Affairs and Commercial teams.
Responsibilitiesmanage joint product and delivery models with Commercial Systems & Analytics, translating strategies into roadmaps, requirements, and release plans; lead technical delivery for platforms including Veeva, Salesforce, and marketing automation; collaborate on customer data initiatives across HCP, HCO, payer, and patient domains; partner on digital innovation and AI use cases; oversee lifecycle operations, vendor management, privacy, security, and compliance; drive process improvements, adoption, and benefit realization.
Qualificationsbachelor's in business, IT, or life sciences; 8+ years in business technology or IT with 5+ years in biotech/pharma, including 3+ years leading product/platform delivery; deep knowledge of commercial/medical processes, customer data, APIs, and regulated environments; proven experience in product backlog management, architecture, integration, and troubleshooting.
High-Valuebiopharma, commercial and medical affairs, customer engagement platforms, omnichannel, regulated data, GxP, product launch support, solution architecture.
Work Setupremote with up to 20% travel, based in San Diego.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).