Technical Account Manager

We are a venture-backed tech startup striving to be the leading force in enabling platform engineers. After closing our Series A lead by Khosla Ventures in Q1 2024, we are in the hyper-growth phase and looking for motivated people to complement our team.

Our headquarters are in San Francisco (Salesforce Tower), but our team is distributed around the globe, and we have a remote-first work culture.

We're the company behind vCluster, an open-source technology for virtualizing Kubernetes (+40M virtual clusters created by users, vibrant Slack community with +3,000 members, +5k Git Hub stars).

The adoption of our commercial product based on vCluster has grown extremely fast (multi-million dollar revenue, 4.6x ARR growth over the past 12 months), and our customer base now includes some of the biggest companies in the world including 6 Global Fortune 500 companies as well as some of the fastest-growing tech unicorns.

Working on developer tools and open-source technology is part of our DNA.
We are the maintainers of several popular open-source projects, including:

• vCluster
  - Virtual Kubernetes Clusters, a certified Kubernetes distribution with 40M+ downloads:

• Dev Pod
  - Code spaces but open-source, client-only, unopinionated was #1 on Hacker News twice after launch, +8,000 Git Hub stars:(Use the "Apply for this Job" box below)..sh

• Dev Space - CNCF Sandbox Project, 4,000+ Git Hub stars:.sh

Our customers include Core Weave, Shipwire, Go Fund Me , and several Fortune 500 companies, including one of the biggest chip manufacturers, one of the Big 4 audit and consulting firms, one of the biggest US financial institutions, and others.

• Provide end-to-end technical guidance and support for vCluster Pro, ensuring customer success and satisfaction.

• Partner with customers to craft and execute strategies that drive adoption and optimization of vCluster Pro within their environments.

• Facilitate technical discussions and hands-on sessions with customers to demonstrate best practices and the value proposition of virtual Kubernetes clusters.

• Collaborate with engineering and product teams to relay customer feedback and influence product development aligned with customer needs.

• Assist in troubleshooting and resolving complex technical issues, leveraging your deep understanding of Kubernetes, cloud architectures, and Dev Ops principles.

• Develop and maintain strong relationships with key stakeholders across customer organizations, from technical teams to executive leadership.

Essential Qualifications

• Extensive experience in Software Engineering field, with a background in technical account management, customer success, or consulting roles focused on cloud technologies and Kubernetes.

• Strong technical background in Kubernetes, including hands-on experience with container orchestration, cloud service architectures, and Dev Ops tools.

• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to a variety of audiences.

• Demonstrated ability to solve problems and adapt in rapidly changing environments.

Preferred Qualifications

• Experience with virtual Kubernetes clusters and multi-tenancy solutions in cloud environments.

• Certifications in Kubernetes (CKA/CKAD) and familiarity with cloud platforms (AWS, Azure, GCP).

• A passion for open-source and contributing to the Kubernetes community.

• Experience in a startup or fast-paced tech company.

We offer the following benefits:

• Competitive Salary:
  We offer a competitive compensation package, including equity.

• Platinum-Level Insurance:
  Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country).

• Flexible Working Schedule: You have a doctor’s appointment or need…