Senior Manager, Platform Continuity

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

We're seeking an Engineering Manager to lead Platform Continuity, a newly formed team within Cloud Platform Engineering that serves as the operational backbone of our multi-cloud infrastructure organization. This is a build-from-the-ground-up leadership role for someone who thrives at the intersection of operational discipline and engineering rigor.

Platform Continuity exists to execute the engineering work that keeps systems healthy and unblocked work that requires privileged access and platform judgment, but does not belong to a single product vertical and is not net-new design. Your team handles IaC drift remediation, VDI operations, monitoring and alerting hygiene, cloud cost management, and SRE-tier application support across Datavant's AWS and Azure environments.

The ideal candidate understands the difference between operational work and infrastructure engineering and holds the line between them. You build teams that work from playbooks, not ad hoc, and you're relentlessly focused on eliminating the work your team does by hand. You measure success not by ticket volume, but by how much repeatable work has been handed off to automation or back to accountable teams with runbooks that actually work.

You bring strong technical credibility with Staff-level SREs, a clear framework for operational intake and acceptance, and the management experience to lead a distributed team across US, Ireland, and Spain time zones. You communicate clearly across organizational boundaries, influence without authority, and know how to define scope precisely enough that nothing falls through the cracks and nothing that shouldn't be yours ends up yours.

• Lead, develop, and retain a team of senior and staff-level SREs distributed across the US, Ireland, and Spain providing both people leadership and technical direction.

• Own the Operational Intake & Acceptance process: no system is handed to Platform Continuity without a runbook, architecture context, validated access, and a live knowledge transfer walkthrough.

• Drive the shift-left mandate every repeatable pattern your team closes is a candidate for automation. Partner with the Cloud Platform Tools team to route identified patterns for elimination, and hold the team accountable to not becoming a permanent owner of solvable problems.

• Manage operational work across five categories:
  IaC/Terraform workspace hygiene, VDI/end‑user compute, monitoring and alerting upkeep, cloud cost management and rightsizing, and SRE-tier client and application support.

• Establish and track the team's north star metric: org-wide KTLO (Keep The Lights On) percentage reduction from an 86% baseline, with per-team breakdowns tracked quarterly.

• Build and maintain a playbook library that makes your team's operational work reproducible, auditable, and eventually automatable.

• Define and enforce intake criteria work that can be closed by pointing someone to a doc is ITSD scope, not Platform Continuity scope. Protect the team from misrouted tickets and return them to the right owner.

• Partner…