Director of Operations

Basilio Inc is building the leadership bench that runs the company day to day so the founders can move to the back seat and guide from there. These are the seats that own strategy, delivery, and results across the whole business.

As a Director of Operations at Basilio Inc, you own delivery, capacity, and the systems the whole company runs on. You sit inside the Executive & Leadership team, own your results, and are measured on what you move, not hours logged.

Basilio Inc is a growth and marketing company that builds and runs brands across Amazon, Walmart, Tik Tok Shop, and the open web. We hire operators, train them on proven systems, and give them real accounts to run. This is a remote-first, outcome-owned role for someone who wants to do the best work of their career on brands that are actually scaling.

• Own delivery quality, throughput, and capacity across every team
• Build and improve the systems that make the company scale
• Balance staffing and workload against demand
• Set and hold operational standards and SLAs
• Report on delivery health, utilization, and risk
• Build and develop the leaders and teams under you
• Set the standard and hold the whole function to it
• Report results and risk to ownership with no spin

• Move your core metrics: on-time delivery across the company and utilization and throughput
• Hands-on execution in Asana or Monday, BI and reporting tools, Google Workspace
• Sync with the founders, the other directors, and every team lead and report progress

• First 30 to 60 days: you are fully ramped on your accounts and tools and already moving on-time delivery across the company
• Ongoing: you consistently hit target on on-time delivery across the company and utilization and throughput
• You leave every account, campaign, or project measurably better than you found it

• Company-wide operations command
• Systems thinking at scale
• AI fluency: strong prompting and sound judgment on when to trust or override a model (required)
• Ownership: you run your lane end to end and are measured on the outcome
• Clear, direct written and verbal communication
• Comfort working in a fast, data-driven, remote-first team
• Discipline with process, deadlines, and documentation
• Coachability: you take feedback and turn it into better work fast

Bachelor's degree in Operations, Business, or a related field; advanced degree a plus.

8 or more years in operations leadership.

• Asana or Monday
• BI and reporting tools
• Google Workspace
• ChatGPT (OpenAI)
• Claude (Anthropic)
• Open Router
• Qwen
• Aux Alpha (via Open Router)

• Fluent English, written and spoken
• Strong organization and the ability to juggle multiple priorities
• A self-starter who does not need to be chased
• Reliable high-speed internet and a professional remote setup

• On-time delivery across the company
• Utilization and throughput
• Process adoption and quality
• Capacity vs demand
• Quality and consistency of your work as reviewed by your lead
• Reliability: you hit deadlines and communicate early when something is at risk

You work alongside the founders, the other directors, and every team lead across the group. You report to your division director and partner directly with account teams and, where the role calls for it, clients.

AI experience is required for this role. You are fluent with ChatGPT (OpenAI) and Claude (Anthropic), comfortable running models through Open Router and open models such as Qwen, and you write clear, effective prompts. Most of the work at Basilio Inc is AI-augmented, so you use AI to work faster and sharper every day while owning the judgment, accuracy, and final result yourself.

You lead an AI-augmented company. You set the standard for how teams use AI, make the calls on tools and workflows, and expect every function to be faster and sharper because of it, without ever giving up human judgment or accountability.

This role also works with the advanced stack: routing between models through Open Router, including Aux Alpha (an Open Router-routed model) and Qwen, choosing the right model for each task, and orchestrating multi-step, AI-assisted and agentic workflows. You understand the purpose and tradeoffs of each model and can build and supervise AI systems, not just single prompts.

Director-level ownership with a path to broader division and cross-brand leadership across the Basilio group as you scale results and teams.