ASM Product & Operations-Cross

A Victoria’s Secret & Co Assistant Store Manager – Operations is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. This role translates store strategy into daily execution, coaches leaders, and helps drive store-wide performance and consistency. They are a values-based leader who drives operational execution to ensure a consistent and efficient store environment. This role reports to the Store Manager.

The Assistant Store Manager Customer Experience & Teams drives the customer experience across the store by leading and developing the leadership team, ensuring brand standards are consistently executed, and translating store strategy into daily action. Specifically, this leader owns:

• Customer experience execution across all brands, ensuring consistency, quality, and emotional connection
• Leadership development of Managers, including coaching, performance management, and talent progression
• Sales floor execution through Head Coach leadership, driving behaviors that deliver top-line results
• Translation of store strategy into clear priorities and expectations across teams
• Partnership with Operations to ensure store readiness enables the customer experience
• Talent lifecycle ownership (hiring, development, performance management) alongside the Store Manager
• Direct reports, as assigned, including Managers and/or Supervisors

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

for benefit details related to this position.