Program Manager

Job Title:

Program Manager

Reports To:

Director of Delivery

Department:
Infrastructure Development (Net Dev)

FLSA Status:
Exempt

Salary: $ (firm, dependent on experience)

Location:

Remote, but must reside in Eastern or Central Time Zone

At Smartlink, we believe exceptional people create exceptional results. Guided by our core values,
Creating Customer Fanatics, Innovate and Create, One Team, We Are All In, and Safety Leads to Success
, we foster a culture where driven, ambitious individuals are empowered to make an impact, grow their careers, and help drive our success.

We are a fast-paced, high-performance organization where accountability, teamwork, and innovation are expected and rewarded. This is not a traditional 40-hour workweek environment. Success often requires flexibility, dedication, and a willingness to go above and beyond to deliver for our customers and teammates.

In return, you'll be surrounded by talented professionals who challenge and support one another, with opportunities for career growth, skill development, and meaningful contributions that make a real difference.

If you're competitive, motivated by achievement, and ready to be All In, Smartlink offers more than a job. It offers the opportunity to build an exceptional career while helping shape the future of our industry. If you're ready to be All In, we invite you to join us and help shape the future of Smartlink.

The Program Manager (PGM) is responsible for establishing and maintaining strong, long-term client relationships, overseeing all aspects of client service programs. This role plays a key part in identifying and leveraging existing relationships to drive new business opportunities. The PGM ensures the successful execution of client deliverables while achieving profitability through accurate forecasting, budget analysis, and effective program management. This position is also responsible for hiring and allocating resources across multiple projects and providing leadership and guidance to Project Managers.

The PGM ensures that all programs progress in alignment with Smartlink’s strategic objectives and business goals.

• Establish and maintain ongoing long-term relationships with clients and leverage existing relationships to create new business opportunities.
• Maintain clear understating of customer and sub-contractor contracts, pay points and invoicing systems.
• Develop clear and detailed program plans that are feasible yet achievable and in accordance with Smartlink’s strategy and business goals.
• Work with teams to maintain an accurate budget for each assigned project.
• Deliver consistent, profitable results tied to Smartlink’s financial calendar through the forecasting, analysis, and management of services program budgets.
• Interview and assess candidates and place personnel to maximize productivity.
• Develop program teams through tactical onboarding of new talent and development of internal talent; train internal disciplines to lead their sites consistent with Smartlink policy and procedure.
• Work closely with the internal executive team to develop business initiatives into clear objectives and concrete goals for the program teams.
• Act as point of escalation for client and internal team.
• Monitor the progress and results of the team, including contractors, and provide timely and effective evaluations and feedback.
• Provide annual, quarterly, weekly, and ad hoc reporting pertaining to services program activity.
• Contribute to Smartlink’s body of knowledge on process design, modeling, execution, monitoring, and optimization.
• Maintain professional, ethical, and company standards at all times.
• Champion Smartlink’s beliefs and values through everyday actions.
• Other duties as assigned.