Maple & Ash - Service Manager

Position: Maple & Ash New York - Service Manager
Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.

We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami, Boston and New York you'll find endless opportunities for growth, travel, and continuing education.

Our culture is built on four core principles:

Generosity:
Always give more, exceed expectations.

Excellence:
Deliver exceptional work with unmatched expertise.

Fun:
Love what you do, laugh often, and enjoy the journey.

Fail Fast:
Learn from mistakes, adapt, and keep improving.

What You Will Do Collaborate with the management team to create solutions for increased revenue and reduced spending

Collaborate with accounting personnel to report expenditures

Regularly collaborate on restaurant-specific standard operating procedures (SOPs)
Recruit exceptional hourly staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture

Cultivate the restaurant’s in-house training program for all hourly positions – and ensure knowledge retention

Actively prepare for and participate in weekly Manager meetings

Work with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during service

Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems

Communicate effectively and genuinely with guests, staff members and other departments

Maintain a friendly, caring and professional demeanor at all times in a fast-paced environment

Respond quickly to guest complaints and requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standards

Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere

Keep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles

Other duties as requested

What You Need to Bring to the Table2+ years of Management experience

High volume restaurant experience is a must Strong written and verbal communication skills

Strong passion and dedication to food, beverage, and service

Polished, professional, and energetic approach to floor management

Ability to work well in a systems-driven environment

Basic Knowledge of MS Office and common restaurant systems and software

Ability to be adaptable and abide by policies and values of company

Attention to detail and commitment to quality

This role requires

Ability to move about freely.

Ability to lift to 25 lbs.

Must be able to be stationary for extended periods of time in a seated position.

Must be able to stand and/or walk for extended periods of time.

Must present a professional appearance.