Viking Ocean - Waiter​/Ess

The Waiter ensures efficient food and beverage (F&B) operations and maintains high productivity, quality, and guest-service standards in accordance with Viking’s STAR Service Standards. It is your responsibility to create a friendly, guest-orientated service culture to ensure Guest satisfaction.

• Paid flights to and from the ship
• Legal employment 6 months on, 2 months off based on 10-hour work day
• Fixed return dates at the end of your contract
• Free shipwide Wi-Fi
• Free accommodation
• Opportunities for growth and advancement in your career

YOUR RESPONSIBILITIES

• Manage, control and organize the assigned service station, while supervising 2 to 4 Assistant Waitersand/or Café attendants; manage, control & organize room service orders and dispatch, when instructed.
• Manage restaurant reservations and seating requirements, when instructed.
• Conduct stock takes and inventory, according to company procedures, as required.
• Learn and use appropriate food and wine terminology & pronunciation, to enhance the Guest's dining experience; become familiar with menu descriptions and wine lists, in order to discuss itemsappropriately with guests.
• Have full knowledge of Vikings F&B options & ships activities; present F&B menus to Guests, suggestdinner courses, appropriate wines and answer questions regarding menu and wine selections.
• Relay orders to the Galley, using the MXP Ordering Software; serve courses from the Galley and beverages from various locations, following safe Company Alcohol Serving Policies.
• Serve food and beverages efficiently and in a courteous manner, according to company standards and procedures.
• Prepare and perform F&B activities (i.e. cocktail parties and Tea Time) and special events, as assigned.
• Keep & store any assigned inventory stock, in accordance with set par-levels, following Safety and Sanitation Rules and Regulations.
• Ensure assigned areas are set up in accordance with the direction from the relevant Supervisors and Viking’s Operations Manuals and Standard Operating Procedures (SOPs).

• A required minimum of 2 years’ experience as a Waiter or similar position, within an International 5 Star hospitality environment; must have solid F&B and allergy knowledge
• Shipboard experience in the position is required.
• Must demonstrate the ability to work independently; shipboard experience in the position is required.
• Must be a minimum age of twenty-one (21) years old; physically fit and in good health; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time.
• Fluent in English - must have excellent English communication skills to clearly communicate to the Restaurant Team and Guests.
• Must be flexible, stress resistant, and a committed team player with an exceptional work ethic.
• Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required.
• No visible tattoos

NOTE: Nationalities that we can process:

! citizens can be accepted if they know and speak Chinese language (Mandarin)

Last updated:
August 28, 2023