Enterprise Account Manager

About us

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time.

Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable “intent” data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate.

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world’s first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

So hello! Please, knock on our door. We’d love to meet you.

Enterprise customers choose Common Room to help them modernize how they go to market—often replacing fragmented tools, legacy processes, and entrenched workflows.

The Enterprise Account Manager role exists to own long-term revenue and growth across our most complex, high-impact customers. This role blends strategic account management with consultative selling, requiring strong judgment, technical fluency, and the ability to navigate complex organizations.

Success in this role requires resilience, executive presence, and comfort leading customers through both technical and organizational change.

• Own a portfolio of Enterprise customers with responsibility for renewals and expansion.
• Lead strategic account planning, renewal strategy, and expansion motions across complex, multi-stakeholder accounts.
• Proactively identify growth opportunities across teams, use cases, and business units.
• Partner deeply with Customer Success, Solutions, and Product to deliver value and support expansion.
• Lead executive-level conversations around value realization, roadmap alignment, and long-term partnership.
• Navigate procurement, security, and commercial negotiations during renewals and upsells.
• Maintain clear forecasts and account plans, surfacing risks and opportunities early.
• Bring enterprise customer insights back to influence product direction and GTM strategy.

• Have 6–10+ years of experience in Account Management, Sales, or Customer Success roles supporting enterprise SaaS customers.
• Have owned renewals and expansion in complex, high-ACV accounts.
• Are comfortable multi-threading across technical, business, and executive stakeholders.
• Bring strong technical fluency across GTM tooling, data concepts, and integrations.
• Can lead with authority while remaining collaborative and customer-centric.
• Have grit and resilience—you stay composed through long cycles, negotiation friction, and organizational change.
• Enjoy building long-term partnerships, not just closing one-off deals.
• Are willing to travel as needed for strategic customer meetings and events.

• Get deep context on Common Room’s enterprise customers, including typical deal sizes, buying committees, renewal motions, and expansion paths.
• Review your initial book of business, including contract terms, renewal timelines, current usage, open risks, and expansion whitespace.
• Meet key cross‑functional partners across Customer Success, Solutions, Sales, Rev Ops, and Product.
• Learn how Common Room approaches…